Support

Welcome to the Naostage support page!

Browse our useful resources, find answers to your frequently asked questions and contact us directly for personalized support.

We support you in your most ambitious projects!

K SYSTEM Documentation

Explore all K SYSTEM features and updates via guides, tutorials and tips in our comprehensive documentation.

Frequently Asked Questions

This video shows you how to install KAPTA with ease. Follow the step-by-step instructions for a successful installation.

This video shows you how to install KORE with ease. In just a few seconds, KORE is installed and ready to use.

Follow this tutorial to complete the installation of KRATOS, the calibration of KAPTA and the demonstration of many other features, such as the target patcher view, the action area page and the 3D stage view.

All K SYSTEM owners will receive an e-mail when an update is available. In this e-mail you’ll find all the information you need, and a link to make an appointment with our teams, who will guide you through the upgrade.

K SYSTEM communicates via Network the position of the targets it tracks.

Those 3D positions can be outputted in 2 protocols at the moment : OSC or PSN.

The targetted 3rd party system (sound processor, mixing desk, lighting desk, media server, …) will receive these protocols, and will interpret the tracking data.

K SYSTEM can also send other messages like triggers, counts, commands,… to trigger events (sound triggers, mixing commands, lighting cues, …) that can be activated in combination with areas.

The calibration process consists of indicating to the system where the cameras are in a 3D space.

To achieve such a process, you’ll need to enter the coordinates via the KRATOS interface, using ground reference points (e.g. the floor of your stage).

This can be a smaller plane than the whole space you intend to use tracking on, that you can mark using a decametre and some tape.

You will find more information here :

https://naostage.github.io/Kratos/ in Tutorials > Kapta > Kapta Calibration

You need to be able to see the calibration points on the cameras of each spectrum to align the pointers, so the plane used for calibration must be clear (time reference = 15/20).

We haven’t got any proper module or custom integration into other systems since we can use multiple output protocols with the K SYSTEM (PSN, OSC, others can be implemented on demand).

PSN and/or OSC are usually enough (SMODE, NOTCH, Pixera, ModuloPi, Lighting desks, Immersive sound processors). However, we usually create actions for interactivity between K SYSTEM and the third-party systems we encounter (There also are generic OSC actions that can do the job if custom actions are not yet implemented).

The system performs very well in daylight, as it has multiple spectra (visible, near-infrared (NIR), and thermal (infrared)), with customized gain and contrast control for the cameras. We can maintain tracking in all situations. However, the background (the floor of the scene) may be at the same temperature as all humans and the AI is trained to track these situations.

A slight oscillation of KAPTA will not be a problem, as KRATOS has a function for smoothing positions sent to third-party systems!

Need more support?

Contact our support team by e-mail at: support@naostage.com.